How can we help?
Our support team is available every day. Reach us on Telegram for fastest response, or send an email for detailed inquiries.
For detailed inquiries, disputes, or partnership requests. We reply within 24 hours.
support@syntheticswap.ioQuick answers
My swap has been pending for a long time — what do I do?
First, check the status page using your swap ID. If it shows 'waiting', we haven't received your deposit yet — check your sending wallet. If it shows 'confirming', the blockchain is processing. If stuck for more than 2 hours, contact us on Telegram with your swap ID.
I sent to the wrong address — can you help?
Unfortunately, blockchain transactions are irreversible. We cannot recover funds sent to the wrong address. Always double-check your destination address before confirming a swap.
I didn't provide a refund address and my swap failed — what now?
Please contact us on Telegram or email with your swap ID and a wallet address for the refund. We'll work with the liquidity provider to return your funds. Response time may be longer for manual refunds.
How do I track my swap?
After you create a swap, you'll be redirected to a live status page. Bookmark it or copy the URL. You can also access it later at syntheticswap.io/status/[your-swap-id].
Always include your swap ID
When contacting support about a specific swap, include your swap ID (visible on the status page URL). This helps us locate your transaction instantly.